Terms & Conditions
Firewood Factory Customers are subject to the Terms and Conditions listed below. By purchasing from Firewood Factory, you accept all terms outlined below:Firewood Deliveries:
When you order online a member of our team will contact you to facilitate a delivery date and time that suits. Your order will likely be grouped with others in your area. We will endeavor to have your delivery to you as soon as possible. Through the winter months, delivery times cannot always be guaranteed.
Delivery tip off location on your premises is at the discretion of the delivery driver.
The minimum order for firewood is two cubic meters.
Dry firewood is defined as having a moisture content of 25% or less
A cubic metre is defined as 1m by 1m by 1m filled with hand-thrown firewood pieces (not stacked)
Free Delivery is covered to the areas shaded on our Map. If you are outside of this area please make contact before ordering to confirm if we can actually deliver to you and how much your delivery fee will be. If you are too far out of the Free Delivery Zone or in another part of the country we reserve the right to cancel orders and to charge fee to cover administration and payment portal costs. Please feel free to contact us to discuss if you are unsure.
Payments:
All Firewood needs to be paid for either prior to delivery or upon delivery. Mobile eftpos and credit card payment facilities are carried by our delivery vehicles. We do not carry change if paying in cash. A GST Receipt will be generated for all deliveries using mobile eftpos if you would like it.
Cancellations, replacements & Refunds:
Orders can be cancelled with a full refund prior to the wood being loaded onto our delivery truck. If the payment was made via Credit Card a 3% fee and $20 administration fee will apply. This must happen via phone directly to our staff, not via text or email. If the payment was made via Afterpay a $10 administration fee will apply.
If an order is placed outside of our Free Delivery Zone we reserve the right to cancel the order. If payment is made via Credit Card a 3% fee and $20 administration fee will apply. If the payment was made via Afterpay a $10 administration fee will apply. These are non-refundable fees that WE are charged from STRIPE and Afterpay.
If an order is placed for 1 cubic metre and the customer decides not to make it up to two or more cubic metres the order will be cancelled. If payment is made via Credit Card a 3% fee and $20 administration fee will apply. If the payment was made via Afterpay a $10 administration fee will apply.
Once the wood is loaded onto the delivery truck there will be a $50 discharge fee for cancellation. If the truck gets to your premises and the delivery is cancelled without the load being dropped off the cancellation fee is $150. If the load is delivered to the premises after the order was confirmed and the wood is tipped off the order cannot be canceled and full payment is due. It is your responsibility as the firewood purchaser to confirm you are happy with the wood quality before it is delivered, our yard is open for firewood inspections during normal business hours.
We retain the right to cancel any firewood order, at any time, for any reason.
If, for any reason you are not satisfied with your firewood, Firewood Factory reserve the right to replace the wood. This must be done within 5 working days of delivery.
Stock Available;
Stock availably can change without notice, although we endeavor to keep stock levels updated we retain the right to cancel orders based on products selling out, even if an order has been confirmed and payment received. Order cancellation will result in a full refund or an alternative offered.
